Frequently Asked Questions

About OakMD

What is OakMD? OakMD is an online telemedicine platform that connects eligible adults with licensed providers for prescription-based treatment options including testosterone therapy, weight loss programs, hair loss treatment, and more.

Is OakMD a real medical provider? OakMD is a telemedicine platform staffed by licensed medical providers. All treatment decisions are made by licensed physicians or advanced practice providers.

Where can I read about privacy? See our Privacy Policy and Notice of Privacy Practices for information about data handling and permitted disclosures.

The Process

How do I get started? Choose a treatment category, click the relevant CTA (e.g., "Start TRT Evaluation"), and complete your online intake form. A provider will review your information and follow up.

How long does provider review take? Review timing varies with the program and required information. Testosterone therapy requires a live video visit with a licensed provider and laboratory-confirmed diagnosis before treatment can begin.

Do I need to come in person? Additional testing, an in-person examination, or referral may be required. Requirements depend on the program, clinical assessment, and applicable law.

Treatments

Are treatments guaranteed? No. Treatment is only issued when a licensed provider determines it is clinically appropriate based on your individual health profile. Not all patients are candidates for every treatment.

Can I get a prescription directly? Prescriptions are issued only after provider review. There are no instant or automatic prescriptions issued through OakMD.

What treatments does OakMD offer? The website includes information about TRT, weight loss, hair loss, sexual health, fertility, and other care. A listing does not guarantee current availability or eligibility. See our Medication Directory.

Pricing

How much does treatment cost? Pricing varies by treatment category and program. You'll receive complete pricing information during the intake process before any commitment is made.

Does OakMD accept insurance? Services are offered on a cash-pay basis. Insurance is not accepted and claims are not submitted to insurers, Medicare, or Medicaid.

Privacy

Who sees my health information? Your health information is accessed by the licensed providers within the independent medical practice involved in your care and by authorized support personnel, as described in the applicable Notice of Privacy Practices. OakMD does not sell your data.

Can I delete my account? Yes. Contact admin@oakmd.com with a deletion request and we will process it in accordance with applicable regulations.