Shipping Policy
How medications and other items ordered through OakMD programs are shipped.
Prescription Fulfillment
Prescription medications, when prescribed, are dispensed and shipped by independent licensed pharmacies — not by OakMD. The dispensing pharmacy is responsible for pharmacy-level review, dispensing, labeling, permitted substitution, and prescription shipment. OakMD does not currently ship any non-prescription products directly.
Processing and Delivery
Shipment timing depends on clinical review, prescription processing, and pharmacy operations. Delivery dates are estimates and may be affected by clinical review, prescription processing, pharmacy operations, inventory, carrier delays, weather, holidays, address issues, regulatory requirements, or user responsiveness. Shipping costs, when applicable, are disclosed at checkout. Services are available only in the United States, in states where offered.
Lost, Stolen, Damaged, Delayed, or Misaddressed Shipments
You are responsible for providing an accurate delivery address, monitoring shipment tracking, and promptly retrieving deliveries. If a shipment is lost, stolen, damaged, delayed, or misaddressed, report it to support as soon as possible — and in any event within 14 days of the expected delivery date — so it can be reviewed with the pharmacy and carrier.
Support: support@oakmd.com · 833-316-1754.
Temperature-Sensitive Products
Some medications are temperature-sensitive and ship with appropriate packaging. Follow the storage instructions included with your medication and refrigerate promptly where indicated. Retrieve deliveries promptly to preserve product integrity.
Returns and Replacements
Prescription medications generally cannot be returned or restocked after dispensing. Eligibility for replacement of a prescription shipment is determined under applicable law, pharmacy policy, carrier information, product condition, and the relevant facts, consistent with the Terms of Use.