Refund & Cancellation Policy
This policy covers only charges that OakMD controls directly.
Scope
This Refund and Cancellation Policy applies only to goods, if any, sold and shipped directly by OakMD. OakMD does not currently sell or ship any goods directly. All programs available through this website include medical services, laboratory services, or prescription fulfillment.
Refunds and cancellations for medical services, laboratory services, and prescription fulfillment are governed by the applicable payment, billing, and administrative policies and terms disclosed at checkout.
When Charges Occur
Program charges occur at checkout, and, for subscription programs, at each disclosed renewal interval until canceled. The total initial charge and any renewal amount and frequency are displayed before purchase.
Cancellation Requests
To cancel a recurring program, contact the OakMD support contact listed on the Contact page. Cancellation stops future charges in accordance with the disclosed cancellation method; it takes effect before your next billing date when submitted prior to that date. Cancelling is available through the same channels used to sign up — no additional steps are required.
Promotional Credits
Promotional credits, when offered, have no cash value, are not refundable, and expire as stated in the applicable promotion terms.
Refund Processing
Any approved refund for a charge OakMD controls is issued to the original payment method, typically within 5–10 business days of approval.
Contact
Questions about this policy: support@oakmd.com.